Refund & Return Policy

Last updated: September 11, 2026

We want you to be happy with your Blacksmith Roastery order. If there is a problem with your order, please contact us as soon as possible through our Contact page.

Returns

Unused, unopened non-consumable products may be eligible for return within 7 days of delivery, provided they are in their original condition and packaging. Return requests are subject to approval.

Coffee beans and consumable products

For hygiene and freshness reasons, opened coffee beans and other consumable products are not eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the issue. We will review the case and arrange an appropriate solution.

Refunds

For approved returns or eligible order issues, we will confirm the refund or replacement options with you. Because we accept Cash on Delivery, any approved refund will be arranged directly with the customer rather than returned through a card payment gateway.

Return shipping

If the return is due to an incorrect, damaged, or defective item, we will coordinate the return with you. For returns requested for other reasons, any applicable return delivery cost will be confirmed before the return is approved.

Non-returnable items

• Opened coffee beans or consumable products, except where defective, damaged, or incorrect.
• Products that have been used, damaged by the customer, or returned without their original condition or packaging.

This policy does not limit any rights you may have under applicable law.